LISTEN LINDA
REAL TIME. EVERY CALL.Your QA team hears a handful of calls.
Linda hears every one — and coaches while it happens.
Linda QA transcribes, translates and scores every recorded call — in English, Afrikaans, isiZulu, isiXhosa, Sesotho, Setswana and Xitsonga, including agents who switch to English mid-sentence. Linda Live listens alongside your agents and whispers coaching cues during the call itself.
SA Languages, Natively
Our own speech engine, trained on licensed South African audio — isiZulu, isiXhosa and Sesotho that global models phonetically mangle. Benchmarked against the major global models on human-checked calls.
Live Cues In Seconds
English coaching cues land on the agent's screen within seconds of the words being spoken. Vernacular runs a few seconds behind — honest numbers, measured on real phone calls.
Your Dialler Stays Yours
One standard, reversible audio fork from any Asterisk-family PBX (FreePBX, Vicidial and compatible stacks). No logic inside your dialler — if Linda sleeps, calls carry on untouched.
POPIA By Architecture
Speech is transcribed on our own dedicated hardware, not a shared transcription cloud. Each client's calls are ring-fenced from every other client's, and we agree retention and access rules with your compliance team before a single call is processed.
What you don't hear is what costs you
A QA team can only listen to a few calls per agent each month. A bad habit, a skipped disclosure or a mis-quoted premium can run for weeks before anyone hears it.
Linda transcribes and scores every recorded call against your own scorecard — with the exact words as evidence — so your QA team spends its time coaching, not searching.
Global speech tools are built for English. When your agents sell in isiZulu or isiXhosa, those calls usually go unchecked — or get checked by whoever happens to speak the language.
Linda's speech engine is our own, built for South African languages and the way agents really talk — switching to English mid-sentence included.
Real-time coaching, mid-call
AUDIO CHANNEL INGEST ● 16kHz Mono SIP
Every recording becomes a scored, evidence-backed verdict
BATCH INGEST ● overnight run
Plenty of systems claim South African languages.
Linda proves it.
Don't judge her on a polished demo. Send her your own calls — any language your floor sells in — and read what she gives back.
Built by people who've run the floor
Listen Linda comes from Teleconnect — a South African outbound contact centre business led by a founder with around 25 years in BPO and financial services sales.
We built Linda because we needed her ourselves: QA that hears every call, in the languages our agents actually sell in, and coaching that lands while the customer is still on the line.
Before you send us a call
Is this POPIA compliant? Where does our call data go?
Speech is transcribed on our own dedicated hardware, not a shared transcription cloud. Some AI analysis steps use an enterprise AI provider. Before a single call is processed, we take your compliance team through exactly what is processed where, agree retention and access in writing, and ring-fence your calls from every other client's.
Which languages does Linda handle?
Today: English, Afrikaans, isiZulu, isiXhosa, Sesotho, Setswana and Xitsonga — including calls where agents switch to English mid-sentence. Sepedi, siSwati, Tshivenḓa and isiNdebele are in training.
Does it work with our dialler?
Linda QA works with recordings from any dialler — if you can export the calls, Linda can score them. Linda Live connects to Asterisk-family phone systems (FreePBX, Vicidial and similar) with one reversible audio link; we'll talk you through your setup.
Do we have to change our scorecard or script?
No. Linda scores against your existing scorecard and compliance checklist, and learns your products, campaigns and the language your floor uses.
What does the free QA report involve?
You send us around 50 recorded calls through a secure upload link we give you. Linda transcribes, translates and scores them against your scorecard, and we take you through the results — who sells, who struggles, and why. No cost, no obligation.