LISTEN LINDA
REAL TIME. EVERY CALL.Your QA team hears maybe one call in ten.
Linda hears every one — and coaches while it happens.
Linda QA transcribes, translates and scores every recorded call — in all eleven official South African languages, including agents who switch to English mid-sentence. Linda Live listens alongside your agents and whispers coaching cues during the call itself.
All 11 Official Languages
Our own speech engine, built for South African languages — isiZulu, isiXhosa, Sesotho and the rest that global models phonetically mangle. Benchmarked against the major global models on human-checked calls.
Live Cues In Seconds
English coaching cues land on the agent's screen within seconds of the words being spoken. Vernacular runs a few seconds behind — honest numbers, measured on real phone calls.
No New Dialler
Linda works alongside the dialler you've already got. Nothing gets rebuilt, nothing moves — and if Linda is ever offline, your calls carry on untouched.
POPIA By Architecture
Speech is transcribed on our own dedicated hardware, not a shared transcription cloud. Each client's calls are ring-fenced from every other client's, and we agree retention and access rules with your compliance team before a single call is processed.
What you don't hear is what costs you
Your QA team hears maybe one call in ten. The mis-sells, the missed disclosures, the deals your agents talk themselves out of — they live in the other nine.
Linda scores every call against your own scorecard and shows you the exact words, so problems are fixed before they become a complaint — not after.
Global speech tools are built for English. When your agents sell in isiZulu or isiXhosa, those calls usually go unchecked — or get checked by whoever happens to speak the language.
Linda's speech engine is our own, built for South African languages and the way agents really talk — switching to English mid-sentence included.
Real-time coaching, mid-call
AUDIO CHANNEL INGEST ● 16kHz Mono SIP
Every recording becomes a scored, evidence-backed verdict
BATCH INGEST ● overnight run
Plenty of systems claim South African languages.
Linda proves it.
Don't judge her on a polished demo. Send her your own calls — any language your floor sells in — and read what she gives back.
Built by people who've run the floor
In isiZulu, linda means to wait, to keep watch. That's exactly what she does for your sales team.
Listen Linda is built by Teleconnect Marketing, a South African contact centre business and licensed financial services provider, based in George.
Our founder, Juan Fouche, has spent around 25 years in contact centres and financial services — including running a 200-plus seat in-house call centre for one of South Africa's major banks, and outbound insurance, lending and retention campaigns since.
We built Linda because we needed her ourselves: QA that hears every call, in the languages our agents actually sell in, and coaching that lands while the customer is still on the line.
Before you send us a call
Is this POPIA compliant? Where does our call data go?
Speech is transcribed on our own dedicated hardware, not a shared transcription cloud. Some AI analysis steps use an enterprise AI provider. Before a single call is processed, we take your compliance team through exactly what is processed where, agree retention and access in writing, and ring-fence your calls from every other client's.
Which languages does Linda handle?
All eleven official South African languages: English, Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana, Xitsonga, siSwati, Tshivenḓa and isiNdebele — including calls where agents switch to English mid-sentence.
Does it work with our dialler?
Yes — you don't need a new dialler. Linda QA scores recordings from any dialler, and Linda Live works alongside the system your agents already use. We'll talk you through your setup.
Do we have to change our scorecard or script?
No. Linda scores against your existing scorecard and compliance checklist, and learns your products, campaigns and the language your floor uses.
What does the free QA report involve?
You send us around 50 recorded calls through a secure upload link we give you. Linda transcribes, translates and scores them against your scorecard, and we take you through the results — who sells, who struggles, and why. No cost, no obligation.